Privacy Policy
MasalaCraft ("we", "us", "our"), a trading name of ORAA Retail Pty Ltd, respects your privacy. This policy explains what personal information we collect, how we use it, and the choices you have.
Information we collect
- Order information: name, email, delivery address, phone number, and order history, collected when you place an order or sign up for product notifications.
- Payment information: payments are processed securely by Stripe. We do not receive or store your full card details.
- Communication: if you contact us or opt in to notifications (e.g. "Notify me" for upcoming products), we store your email for that purpose.
How we use your information
- To process and deliver your orders, including sharing your delivery details with our shipping partners.
- To send order confirmations and updates.
- To notify you about products you've asked to hear about, or send marketing communications if you've opted in — you can unsubscribe at any time.
- To respond to your enquiries and provide customer support.
Who we share it with
We share information only as needed to run our store: with Shopify (our commerce platform), Stripe (our payment processor), and delivery/shipping partners. We do not sell your personal information to third parties.
Data security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Payment processing is handled entirely by Stripe's secure, PCI-compliant systems.
Your rights
You can ask us to access, correct, or delete the personal information we hold about you at any time by emailing support@oraa.au.
Changes to this policy
We may update this policy from time to time. The "last updated" date above will reflect the most recent revision.
Contact us
Questions about this policy? Email support@oraa.au.