Shipping Policy
Last updated: August 2026
We ship Australia-wide from our stock in Sydney. Here's what to expect once you place an order.
Processing time
Orders are processed and dispatched within 1–3 business days of payment being received.
Delivery time
Once dispatched, delivery typically takes a further 3–7 business days, depending on your location. Regional and remote areas may take a little longer.
Shipping cost
| Order subtotal | Shipping cost |
|---|---|
| Under $69 | $9.95 flat rate |
| $69 and over | Free |
Tracking
Where available, tracking information will be provided by email once your order has been dispatched.
Delivery issues
If your order hasn't arrived within the expected window, or arrives damaged, please see our Refund & Returns Policy or contact us at support@oraa.au and we'll sort it out.
Contact us
Questions about shipping? Email support@oraa.au.
Delivery timeframes are estimates and may vary due to factors outside our control, including courier delays and public holidays.